Earnings Calculation Glitch(es)

Glitch #1

At the end of July we upgraded the infrastructure on which your earnings are calculated daily. We made this upgrade in order to make the calculation process faster and more reliable. It also involved some minor changes to the calculation software itself. Minor as one of those changes was, it turned out to cause a major glitch.

It all seemed to work perfectly fine for a while but last week we discovered that since August 11th, some users were starting to see enormous increases in earnings. There were users who were promised earnings several times (and sometimes several hundred times) more than what they’d actually earned.  It is important to note that nobody was granted less than they should have been  — only more.

It took a little while to trace this issue and on the 24th we found out what the problem was. We fixed the bug on August 25th, ensuring it won’t happen again.

About 300 users that were affected by this glitch. Unpleasant as it is to see your earnings deducted on your dashboard, we decided to deduct the amounts that were displayed to those users so everyone will get exactly what they should get. We then started working on rolling back the data.  This is a very sensitive job that has to be planned very carefully. We scheduled the actual rollback to occur on August 30th.

Glitch #2

As it turns out, our August 25th bug fix solved glitch #1 but caused a second glitch to occur – one which affected the entire community. This time, many users saw higher earnings than usual, and some users also saw lower earnings than usual. Focused on solving glitch #1, we didn’t notice glitch #2 until today.

August 30th

Today we rolled the data back so the users data that was affected by glitch #1 was fixed, and sent notification emails to the 300 users who it had affected. However, we continued to receive glitch-related feedback and only then — especially after corresponding with one of the users who was affected by both glitches – we found the culprit.

Since this second issue affects the entire community, and since in this case it’s not only about users getting paid more than they should, but also involves users getting paid less than they should, we decided to take this public on our blog, and to let all of you know what we’re doing about it:

Rolling back the entire earnings data from August 25th until today is a very expensive, long and tedious process; Monthly payments are due soon; and we have the August Special for which we need to further calculate bonuses, preferably before your monthly statements emails are sent on September 5th.  The entire community is affected, and we hate to deduct any more amounts from our users; the glitch was caused by us and we should be the ones held responsible for it.

Therefore, we decided not to rollback anymore data. We will simply repay August 25th until today on top of what was already granted. This means everybody will be paid what they are entitled to plus some more. No one will be paid less than they should. The extra money will be paid from Triond’s pockets.

This process will take some time. It will probably take until tomorrow evening. We already re-paid August 25th, and August 26th is being repaid as I write this. We will update here when it’s finished.

Summing Up

We hate glitches, but they happen. Thankfully, our last earnings glitch happened 2 years ago, (also in August), and we surely hope this is the last time. We apologize for the glitches and for their affect on you. Though we can’t promise they won’t happen again, we do promise that if they do we’ll do everything we can to make things right, and we will always be fully transparent with you regarding those unpleasant issues, as we do now.

74 thoughts on “Earnings Calculation Glitch(es)

  1. Thanks Triond, for taking a serious action on these glitches, my issue is still not resolved but I you will do it till tomorrow evening. Thanks for the late, but great support 🙂

  2. Thanks for the info. I remember a few years ago a bug made us rich overnight. You sorted it out quickly then, so have confidence you will do it again.

  3. I suspect all the behind the scene scams you are working on (and bogus bonuses). Am I the only loser who noticed reduction in earnings rates? Again in this month on top of earnings rate reduction from June to July? Next month I am expecting another reduction and the next next month there won’t be any earnings (despite 2000 daily views) if it continues at this rate!! What a real mess!@

    But I am glad that you are paying something (although depreciating earnings).

  4. awe, i feel kinda guilty that you guys hafta pay outa your pockets.
    i was confused because during the 2nd glitch, i wrote a bunch articles that got a lot of views, and i earned a lot more than i shudve (haha, lucky me…)
    then a week later it suddenly dropped to slightly more than a pennie or two…and today i finally got what i’m supposed to get! =)
    can’t wait for the august bonus! that’ll add a lot more too!
    thanks triond!

  5. Thankyou for seeing to it. I hope all of the statements will be fixed promptly and be up to date soon. Mine still is not, but I know that you are working it. Hope you guys don’t have too many late nights!
    Annie Hintsala

  6. sorry I’m kinda of slow to follow.

    So does this mean the extra earnings will be removed?

    What if we earn more but it’s legit, how will you know what to remove?

  7. Probably they were working on updating software to take into account the August bogus bonus. Who knows they are never transparent (no earnings index)? They have full control over Triond (non-Adsense) earnings and thus they change softwares whenever they like. Like this one.
    Fortunately it messed-up the whole community and gave some clues on where the August bogus bonus is coming from. Before they knew, another glitch comes to “empty their pockets”. Really? Should we believe that??

    The simplest way for Triond to solve all these problems and prove they are not scammers or clever (software coding) cheaters is to have a fixed earnings index, small or large it does not matter. Just a fixed earnings index (earnings rate per 1000 views) that does not consistently fall down every single month. You know there are many sites like Associated Content, Bukisa etc., that have a constant earnings index for more than a year. Why can’t Triond do that? They cannot give bogus bonuses if they do that. That is the reason!
    Every Triond’s loyalists will learn this someday. Some learn soon and some very late (by retirement ;)).

  8. Holy Fun of God! And you need a software upgrade to do faster calculations (are there so many) just to show us less than a $1 per 1000 views??? Add two glitches to this? The 3 idiots are working overnight for software coding to manipulate earnings??
    Bukisa gives more transparency (per article Analytics, fixed earnings index) and they update every day without failure. There are sites paying more than this rate without bogus bonuses or glitches or more than 48 hours updating delays.
    There is no better place for losers than Triond. We have to accept it now or later it won’t be easy to regret.

  9. I feel I shouldn’t go to this extreme of writing such comments. But.. it pains so much to see my earnings rate going down every month with the same number of views. For all the hard work I had put in. Forget it!

  10. Well, I am very new to Triond and I am not sure if I may have even been affected by the glitches. But I have high hopes that Triond will do what it feels ethically best should be done, to the satisfaction of all concerned. Bless you, Triond, and stay good. Best Wishes.

  11. Rajun,

    I know you feel deeply about Triond maybe manipulating the earnings as you said on previous blog entries. It works by ads, and not views per article. I can see your argument and their is no way of knowing whether Triond is ripping off their users, but I don’t think they are. I have recieved alot more earnings than I ever used to previously – maybe because I write good articles, I don’t know. However that matter is off the subject.

    As I am currently studying a Computer Science degree, we learn that no programmer is perfect. Every programmer can’t write a perfect code, it’s near impossible depending on the scale of the project. Triond is a big site. Glitches do happen, especially when upgrading – since old code can sometimes be difficult to decode again. Youtube has glitches (bugs) and they take several hours to fix them and look how many programmers they have. Youtube is owned by Google remember. Boeing aircrafts and other companies like airbus after each aircraft crash have to work out if its a fault (glitch) in the system to prevent it from happening again. That’s why concord was grounded, because to repair the glitch would cost so much that they couldn’t afford to correct it. Hundreds of glitches happen worldwide, not just on the site Triond. I know 3 workers answer questions asked by the community but how do you know they work on the programming side of things? If they do work on the programming side of things, give them a break. It must be hard for them to program as well as answering daily questions asked by the users.

    Buskia may have problems, it’s just you don’t see it because they may have coding statements put in place to avoid users seeing these problems.

  12. I am affected by both problems. Few of my articles earned very less than usual, despite having hundreds of page views and couple of articles earned exponentially for only few(less than 100) views.

    I never need the extra income and only want what I deserve. Hope the problems are solved soon.

    Thank you for coming out in public.

  13. I am sure it was the cause of low earnings for me for the past several days, I am happy to see that Triond team is working all out to remove the glitches and put the earnings system in proper order. I am sure the issue would be resolved soon and put some cheer on the faces of the users.
    Thankyou Triond Team
    Keep up the good work!

  14. Triond, I commend you for being up front with all the writers here. I, for one, know you are trying to rectify things as quickly as possible. While not everyone may be happy with the resolution, a major grouping here are very appreciative of your diligence. Thank you.

  15. Hmmmmmh, I remember jokingly telling a friend that it was indeed an error. Thanks for the explanation and for the generosity of making the extra pay stay instead of deducting it. Well, because extra money is good, am sure most users would like it to happen again soon, but are they saying so?

  16. I can imagine what behind the scenes would be with a major glitch related to payment. How do I know? My husband is a software professional and I know how things would turn up with glitches like these. It is unavoidable and there is no point in blaming Triond for it. It happens and the question is who is smart enough to fix glitches like these.

  17. I was about to email you regarding this…
    I think you should also post a detailed explanation of how a certain article earns… I know that the more views you get, the more cents you earn is the idea…it’s just that I’ve noticed that some of my articles got more views compared to others but my 80 views article seem to have raked more cents than my 111 views article…
    Well, I am just glad you were able to fix those glitches! I am very happy to be part of Triond community after all.

  18. but now it stop increasing already.. but its better then before.. i didn’t even earn a cent. hope they resolve this asap..

  19. I’m glad it’s being dealt with and resolved. Bugs are never good. And Rajun, if you don’t like Triond, don’t write here. I really like earning a few extra dollars here and there and being able to write what I want.

  20. I thought my earnings were getting better! oh well I will have to wait until you take away what I nearlly earned lol you come into the world with nothing and by God thats the same way we are leaving by the looks of things LOL! LB

  21. Myself also fall in this trap, my earnings is not increased even I published more than 10 articles in august month, out 10, 3 listed in popular articles too

    Thank You for resolving the problem

    Waiting for the original earnings to appear in Dashboard

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